Актуальная информация о 

Политике Отмены и Возврата 

авиакомпаний (по регионам)

Информация на 01.06.2020

Это краткий обзор политик, которые периодически публикуются на сайтах авиакомпаний. Сводный текст не представляет полных условий и предоставляется только в ознакомительных целях, без гарантии точности. Пожалуйста, нажмите на ссылки в таблице, чтобы увидеть самые последние и подробные изменения политики авиакомпании. Эта информация также может меняться в зависимости от быстро меняющихся обстоятельств.

Americas

AIRLINE

Coronavirus COVID-19 Cancel & Refund Policy (Summary)

Last Updated

Airline Reference
(External Link)

ABC AEROLINEAS S.A. DE C.V.

Please reference link for voucher and policy flight change information.

01 июня 2020 г.

AEROLINEAS ARGENTINA

Please reference link for specific country cancellation and refund policies.

01 июня 2020 г.

AEROMEXICO

Please reference link for ticket changes for International and Domestic changes.

01 июня 2020 г.

AEROVIAS DEL CONTINENTE AMER - AVIANCA

Change flights without penalty when flying before October 31, 2020, multiple changes without penalty or fare difference, regardless of the date of purchase or destination. Please reference link for traveler saftey requirements.

01 июня 2020 г.

AIR CANADA AND AIR CANADA VACATIONS

You can make a one-time change without a fee or cancel your existing booking and rebook later if your original travel is between March 1, 2020 and June 30, 2021.
Ticket must be issued on or before June 30, 2020.
For original travel between March 1, 2020 and June 30, 2021.
If you need to change any flight, your new travel must be completed by June 30, 2022. No change fee will apply.
If you booked directly with Air Canada and you need to cancel any flight, you can convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires or to Aeroplan Miles with an additional 65% bonus miles as of June 1, 2020. No change fee will apply.

28 мая 2020 г.

AIR TRANSAT

Air Transat has suspended all flights until June 30, 2020. Please reference link for latest update on change fee waivers.

01 июня 2020 г.

ALASKA AIRLINES

Please reference link for latest update on change fee waivers based on travel dates and travel requirements.

01 июня 2020 г.

AMERICAN AIRLINES

Please refer to www.saleslink.aa.com (link referenced) for latest updates on change fee waivers.

01 июня 2020 г.

COPA AIRLINES

Copa Airlines is temporarly shutdown please review ticket exchange policy below. Tickets purchased until June 30, 2020:
*Original travel dates must be originated and completed by December 31, 2020
*New travel must be completed by December 31, 2021
*Applies only to Copa Airlines tickets: regulars and award tickets
*Refund and cancellations apply according to fare rule conditions Option A: I want to change my flight date:
*Modification of the date or flight of trip without the change fee or fare difference, if it is within the same cabin.
Option B: I want to use my ticket for a future trip:
* Value of the ticket for future travel until December 31, 2021 will be maintained.
*The change fee and fare difference for this change will not be charged, if it is within the same cabin.

01 июня 2020 г.

DELTA AIR LINES, INC.

Please review link for cancellation and change policies based on date of ticket purchased.
Please also visit https://delta.com/us/en/travel-update-center/overview/ for traveler requirements for safer travel.
(Agents-please refer to MyTravelport article linked at top for credit retention solution)

01 июня 2020 г.

FRONTIER AIRLINES

Book new flights and pay no change fees or receive a refund by buying a discount
bundle the WORKS at initial booking. With the WORKS, the entire purchase is refundable (including the cost of the WORKS). Please reference http://www.flyfrontier.com/committed-to-you/ for traveler health and saftey requirements.

01 июня 2020 г.

GOL LINHAS AEREAS S.A

Please reference link for flight rescheduling, cancellations and credits based on original travel date.

01 июня 2020 г.

HAWAIIAN AIRLINES, INC

Please reference link for updated cancellation information and waivers.

01 июня 2020 г.

JETBLUE AIRWAYS

Cancel/Change Flight
Flights booked made before June 30th can be rebooked through the end of our schedule exisiting flight. Fare differences may apply.

01 июня 2020 г.

LATAM AIRLINES

TICKET CHANGE
Change the date of your flight at no additional cost (same destination and cabin class) without penalties or fare differences. The new flight must be completed no later than December 31, 2020.
CANCEL YOUR ITINERARY AND LEAVE YOUR TICKET OPEN TO RESCHEDULE LATER
If you have a ticket to fly up to April 30, 2020 and you are unable or do not wish to travel, you can cancel your itinerary and leave the ticket open to reschedule to a future date not later than December 31, 2020.
CHANGE ORIGIN/DESTINATION
You can change the origin or destination of your ticket without penalty. Your new ticket will be valid until the expiration date of the former ticket. Fare difference might apply.
TICKET REFUND / TRAVEL VOUCHER FOR CANCELLED OR RESCHEDULED FLIGHTS
You can request a Travel Voucher worth the amount paid for your original ticket and valid for 12 months. Travel Voucher can be used to purchase a new ticket, pay for other LATAM Services or request a bank transfer.

01 июня 2020 г.

SOUTHWEST AIRLINES

Cancellations can be made at least 10 minutes prior to departure, funds will be used to pay for a future nonrefundable ticket (Wanna GetAway fares) vaild for a year from the date of purchase. Please reference link for travel funds expiration information. Please reference link for Southwest Airlines health and saftey information.

01 июня 2020 г.

SPIRIT AIRLINES

Spirit Airlines is waiving cancellation fees for travelers whose travel plans are impacted by COVID-19. Please access link to complete and submit information on Spirit Airlines My Trips to receive a full purchase price reservation credit instantly. Starting May 11, guests will be required to wear face coverings when traveling.
Guests without a face covering will not be permitted to board the plane.

01 июня 2020 г.

SUN COUNTRY AIRLINES

Change fees for qualifiying itineraries are being waived for travel through June 30th. Please visit link for In-Flight Service and Experience information pertaining to what travelers can expect when flying.

01 июня 2020 г.

UNITED AIRLINES

Customers have until May 31st to make changes to, or cancel any travel booked through the end of the year without fees. This is in addition to exisiting waivers in place which allow customers to change or cancel plans for travel through May 31st. Travelers cancelling will retain the value of the ticket to be applied to a new ticket without a fee.

01 июня 2020 г.

WESTJET

All new flight bookings made between March 3, 2020 and June 30, 2020 will be allowed a one-time change fee waiver. One-time fee waiver is available for any itinerary change or cancellation made more than 24 hours from depature.

01 июня 2020 г.

APAC

AIRLINE

Coronavirus COVID-19 Cancel & Refund Policy (Summary)

Last Updated

Airline Reference
(External Link)

AIR CHINA, MULITPLE BUSINESS

All tickets with a ticket number beginning with "999" purchased before 0:00 AM on January 28, 2020 for Air China operated flights or CA-coded codeshare flights that have a travel date later than January 1, 2020 (inclusive) can be refunded free of charge within the validity period of one year as long as the refund is requested before the departure of the flight.

01 июня 2020 г.

AIR INDIA

Waive no-show charges for all 098 tickets for a flight operating between 15th March 2020 to 15th June 2020. "As and when you finalise the date of your travel (up to 30th September2020), you can reschedule your travel without paying any date change or sector change fee for your travel. Difference of fare applicable in case of non-availability of same RBD."

01 июня 2020 г.

AIR NEW ZEALAND

For domestic flight - With departures from 1 April to 30 June 2020 regardless of ticketing date, "Option to hold in credit for rebooking before 30 Jun 2021. When rebooking change fees will be waived as per the Flexibility Policy, additional collection and tax difference applies. OR 1 change permitted with change fee waived, change permitted up to system range. Fare difference applies. Normal refund rules apply."
For international flight - With departures from 1 April to 31 August 2020 regardless of ticketing date, "Option to hold in credit for rebooking before 30 Jun 2021. When rebooking change fees will be waived as per the Flexibility Policy, additional collection and tax difference applies. OR 1 change permitted with change fee waived, change permitted up to system range. Please note: For tickets between NZ- AU tickets must be reissued by 30 Jun 2020. All other international tickets must be reissued by 31 Aug 2020. No additional collection applies within the same cabin, same route on NZ operated flights, the correct booking class must be used for OAL sectors. Refund as per fare rules, all applicable refund penalties should be applied.
For tickets with departures after 1 Jul (Domestic) or 31 August (International) 2020: Normal fare rules apply.
Please refer to link for more details.

01 июня 2020 г.

ALL NIPPON AIRWAYS CO LTD

For Japan domestic flight - For all Japan domestic flight tickets (including Japan domestic awards and domestic tours) departing from Friday, February 28, 2020 to Tuesday, Jun 30, 2020 you can change your flights or request a refund.
For international flights, customers with applicable tickets can request a refund with cancellation fees waived. Requests can be made up to 1 year and 30 days from the travel start date (or issuance date if prior to travel.) Applies to tickets number starts with 205 for itineraries to/from/via airports in Japan with tickets issued by May 8, 2020 and departures from February 26 up to June 30, 2020. Please refer to link for special notes about routes to and from China.
"For tickets issued by travel agencies or other airlines, please contact the travel agency or airline from which you purchased the ticket."

01 июня 2020 г.

ASIANA AIRLINES

For itineraries from/to countries with travel restrictions due to Corona19 departure before 30 June 2020, there is a waiver for refund penalty, extra paid seat refund penalty and reissue penalty (1st reissue penalty only). Schedule changes are only permitted within ticket validity and extra fare and/or taxes may apply.
For US Departures to all Asian destinations until 30 April 2020, with ticketing date on or before 25 February 2020. There is a re-issue penalty waiver for first reissue. Difference in fare and tax will be collected. New outbound departure date must be on or before December 31, 2020. Ticket must be reissued within the ticket validity
Waiving reissue/refund penalties up to 2 times for all international routes with ticketing date March 10, 2020 - June 30, 2020 and departure date starting from March 10, 2020 (excludes mileage tickets). Changeable departure date is within the ticket validity period. Difference in fare and tax will be collected depending on date and route change. Local agent service fees may be applied for those tickets purchased through agencies.

28 мая 2020 г.

CATHAY PACIFIC AIRLINES

Waiving cancellation fees for all destinations/ origins with ticket booked on/before 23 March 2020 and travel dates from 17 March 2020 until 31 July 2020. If you do not wish to cancel your flight, you can change your ticket or exchange it for Cathay Credits. If you need to alter your plans, please change or cancel your ticket before your departure date to avoid incurring a no-show fee.
"If you don’t know when you’ll be able to fly, you can easily swap your ticket for Cathay Credits. Equal the value of your original ticket(s), Cathay Credits can be used to book a new trip when it best suits you. This is available for tickets issued on or before 23 March 2020, with an original travel period between 17 March and 31 July 2020. Once you’ve changed your ticket to Cathay Credits, you’ll have until 31 December 2020 to redeem on a new booking. Travel must be completed before 30 June 2021."
Free and unlimited changes to all new tickets issued between 9 March and 30 June 2020. Eligible for travel one year after the date of ticket issuance. Ticket change deadline is also one year after the date of ticket issuance.
"For bookings made through a travel agent or third-party website, please contact them directly for changes."

01 июня 2020 г.

CHINA AIRLINES

For tickets issued on / before 07MAY20, with origin travel date from 01JUN- 30JUN20:
a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
b. For partially used tickets: Refund charge can be waived.
c. Chargeable seat and Prepaid excess baggage can be full refunded. Passengers holding "Making Changes as You Wish" Program tickets issued from March 14 to March 18, 2020, please contact your travel agency or CI/AE branch office for ticket change or refund.
Please contact your travel agency or CI/AE branch office for ticket change or refund. Please refer to link for details.

01 июня 2020 г.

CHINA EASTERN AIRLINES

Due to the epidemic prevention and control, China Eastern Airlines and Shanghai Airlines will execute limited number of international flights per week till 30 June. Please visit the provided reference link for more details of the affected flights.

01 июня 2020 г.

CHINA SOUTHERN AIRLINES

For the purpose of resolutely preventing the high risk of imported COVID 19 cases, each China domestic airline can only operate one flight to any country, and there should be no more than one flight every week according to the Notice issued by the Civil Aviation Administration of China on March 26 on Further Reducing International Passenger Flights during the Epidemic.
1) For flights that are cancelled, free refund is allowed within the validity period of tickets, if the bookings are cancelled before the departure of the flights.
2) For flights that are on schedule, change fees or the fare difference between different sub-classes and between seasonality should be collected according to the fare loading.
Please visit the reference link for more infomration about the affected flights.

01 июня 2020 г.

EVA AIRWAYS CORPORATION

Handling Guideline for Aircraft Change of YVR BR09/10 Flights Eligibility--
Passengers holding BR(695)/B7(525) Premium Economy tickets with confirm booking from/to TPE-YVR V.V.
A. Ticket issued date: on/before 15MAY, 2020 , and
B. Travel Date: between 01JUN,2020 and 30JUN,2020, and
C. No Premium Economy class service available due to aircraft changed. The application must be submitted on/before 30JUN,2020
Refund--
A. If the re-accommodations were not accepted by the passengers, involuntary refunds may be arranged as below and refund fee of the ticket and/or ancillary service will be exempted.
B. For tickets purchased or modified from EVA AIR official website, please submit a refund application through EVA AIR website. For tickets purchased from EVA/UNI AIR ticketing channels, please contact EVA/UNI AIR reservation and ticketing office to arrange a refund.
C. For tickets purchased from travel agents, please contact your travel agent for refunds.
For tickets purchased from travel agents, please contact your travel agent for refunds.

01 июня 2020 г.

INDIGO AIR

For flights which have been cancelled, we have protected your booking amount in the form of a credit shell in your PNR, valid for 1 year from the date of issuance for the same passenger(s).
Customers who have booked their travel through a travel agent/online portal are requested to connect with the travel agent directly to redeem the credit note.
Please visit the reference link for more details about the credit shell utilization.

01 июня 2020 г.

JAPAN AIRLINES

For all Japan domestic tickets with departure date from 28 Feb 2020 to 30 Jun 2020 (including JAL award tickets and JAL tour tickets but excluding Japan domestic tickets purchased outside of Japan), we accept reservation change or refund.
Changes/alternative flight can be booked on other JAL flight from original departure date + 180 days.
For JAL international tickets issued by Japan Airlilnes starting with '131' on/before May 8, 2020 with departure date from 28 Feb 2020 to 30 Jun 2020 (up to July 1, 2020 inclusive if affected by flight suspension or reduction of flight frequency), it is possible to make your request on/after May 14, 2020 for
1) extend the ticket validity, or
2) change your flight once to a date on/before July 20, 2020 and on/between September 1, 2020 - March 31, 2021 (excluding December 15, 2020 - January 15, 2021), or
3) refund regardless of ticket rules and conditions.
Please refer to link for more details
"If your booking was made at travel agency, please contact your travel agency"

01 июня 2020 г.

KOREAN AIRWAYS CO LTD/SELCW

1. Application : Korean Air International flights ticket
2. Period : Travel date February 2, 2020 ~ August 31, 2020, Issued on/before April 1, 2020
3. Applicable Charges Refund penalty Waiver
Permission of date/itinerary change and waiver for 1st reissue penalty (any fare differences should be collected)
- Allow date change within the ticket validity period
- Only fully unused ticket can be rescheduled on/before February 28, 2021 regardless of ticket validity
Waiver on fare difference
a. If new travel date is on/before July 31, 2020
: Ticket must be completely unused
: Fare differences will be waived as long as it is in the same cabin class and between the same cities
(Tax/surcharge differences will be applied)
b. If new travel date is on/after August 1, 2020 to February 28, 2021
: Ticket must be completely unused
: Fare differences will be waived as long as it is in the same booking class and between the same cities
(Tax/surcharge differences will be applied)
※ The same booking class must be available at the change date
c. Special cases such as denied boarding passengers due to COVID-19 or required reissue for only partially unused ticket due to entry restrictions

01 июня 2020 г.

MALAYSIAN AIRLINE SYSTEM BERHA

Malaysia Airlines has enhanced its booking and travel flexibility to allow customers more control over their travel arrangements, in view of travel restrictions due to COVID-19.
--Unlimited changes are permitted and all change fees will be waived. However, a fare difference will apply if the fare for your new travel date is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.
--In the event you opt to cancel your tickets, we will waive the cancellation fee for partially used and totally unused tickets. This applies for all type of tickets. A travel voucher will be issued for your next travel to be booked by 31 December 2020 and to be completed by 30 June 2021.
* Applicable for both Malaysia Airlines operated flights and the airline’s marketing flights.
Note: For tickets purchased from Travel Agent or Online Travel Agent, please contact your local Travel Agencies for assistance.
Please visit reference link for additional information.

01 июня 2020 г.

PHILIPPINE AIRLINES

If your flight is affected by cancellations or travel ban (from February 2 to June 30, 2020), you can:
OPTION 1: Convert to a Travel Voucher and get more value for your ticket. OPTION 2: Rebook or Reroute your ticket.
OPTION 3: Refund your ticket without penalties.
If your flight is on June 01, 2020 onwards, is issued on or before April 30, 2020 and is not affected by cancellations or travel ban, we’re offering the following options if you wish to change your travel plans, you can refund your ticket subject to fare rules.
*Please visit reference link for additional information.

01 июня 2020 г.

QANTAS AIRWAYS, LTD

-Bookings through travel agencies or third-party websites
If your flights were booked through a travel agency or third-party website (for example Webjet or Booking.com), contact these companies directly to discuss your options.
-Bookings through the airlines directly
*If your flight has been cancelled by us:
Wait to hear from us before changing your booking. We'll be contacting anyone whose flight has been impacted as soon as possible. You won’t be charged any change or cancellation fees.
*If your flight hasn't been cancelled by us:
If you're due to travel on a Qantas flight before 31 October 2020 and wish to change your plans, you can cancel your booking and retain the full value as a flight credit.
Flight credits can be used for bookings and travel until 31 December 2021.
If you’re flying after 31 October 2020, our standard fare rules apply, so you may be charged a change or cancellation fee.
Please visit reference link for additional information.

01 июня 2020 г.

SINGAPORE AIRLINES LTD

If you do not wish to travel on your original booked dates, you may be eligible to retain the unused value of your ticket in the form of flight credits, plus enjoy bonus flight credits between SGD 75 and SGD 500 when you rebook. Alternatively, you may opt for a refund.
To find out if you are covered under this travel waiver policy please visit the reference link provided, and check your scheduled departure date, followed by the date of issue of your Singapore Airlines or SilkAir ticket. You can find the date of issue on the e-ticket in your booking confirmation email.
Please visit reference link for additional information.

01 июня 2020 г.

SRI LANKAN AIRLINES LTD

This Waiver Policy applies to all passengers who have purchased their tickets (starting 603) on SriLankan Airlines on or before 30th April 2020 for travel commencing up to 31st December 2020.
1)If you have booked to travel up to 31st December 2020, If you wish to make a date change but the flight is not cancelled;
*The Airline shall permit changes (flight/date/routing) without charging any change fees for travel up to 31st December 2020
*The passenger should bear the difference in the airfare or applicable taxes.
*This is applicable on all tickets irrespective of the routing and place of issue.
*Promotional restricted tickets are eligible for change upon payment of the relevant airfare difference.
2)If you wish to refund, although the flight is not cancelled;
Refund will be worked out based on the refund conditions on your ticket Applicable fare rules shall apply.
3)If you wish to refund due to flight cancellations between 01st February and 31st May 2020;
All refund charges and applicable penalties will be waived off.
* Please visit reference link for additional information.
**If you have booked through a Travel agent, you may contact your Travel agent for further assistance with your bookings.

01 июня 2020 г.

THAI AIRWAYS

"In light of the current coronavirus outbreak worldwide and ever-increasing travel restrictions in place. Thai Airways International (THAI) has had to make a difficult and unprecedented decision to gradually and temporarily suspend operations"
If you have THAI ticket (ticket number starting with 217-) originally issued before 25 March 2020 for travel on THAI and/or THAI Smile flights (excluding group tickets), you have the following 2 options available to you.
OPTION 1: Extend the validity of fully-unused ticket and rebook later (ticket number starting with 217-). THAI will change the validity of your ticket to 31 December 2020. However, if you do not wish to rebook your flights by 31 December 2020, we will automatically extend the final validity date of the ticket to be 31 December 2021.
OPTION 2: Travel Voucher for fully-unused tickets (ticket numbers starting with 217-)
Please refer to link for more details.

01 июня 2020 г.

VIRGIN AUSTRALIA INTERNATIONAL AIRLINES

Virgin Australia is providing flexibility to NEW 795 ticket issued between 21 April 2020 – 30 June 2020 (International) and 21 April 2020 – 30 September 2020 (Domestic).
* Domestic Australia with travel dates 22 April 2020 – 30 September 2020: unlimited changes permitted with change fee waived; tickets reissued after 30 September 2020, a change fee will apply.
* International with travel dates 22 April 2020 – system range: Two free changes permitted with change fee waived; tickets reissued after 01 March 2021, a change fee will apply. Please visit reference link for additional information.
For flight cancellations and travel between 10 March 2020 – 30 September 2020 due to COVID-19 and travel between 01 October 2020 to system range (+331 days) where cancel / refunds are requested, change fee may be waived. Applicable dates and terms differ from impacted cities and POS, please refer to link for more details.

01 июня 2020 г.

VISTARA

There are changes in the fare rules applicable to all bookings until further notice, as per the directive issued by the Govt. of India. Please refer to the reference link for different terms and fees for changes/ cancellation/ no show for Economy Class, Premium Economy and Business Class.

01 июня 2020 г.

EUROPE

AIRLINE

Coronavirus COVID-19 Cancel & Refund Policy (Summary)

Last Updated

Airline Reference
(External Link)

AEGEAN AIRLINES

"All tickets that have regardless the date of issuance of the ticket or the travel date, can be rebooked online (through our website aegeanair.com & olympicair.com in the section My booking) with no rebooking fees (possible fare difference applies) to any new travel date [...] multiple times."
If the ticket has been booked by a travel agent, you can rebook online through our website or you can contact them as well.

01 июня 2020 г.

AER LINGUS

"Options for your booking
Cancelled flights
If your flight is cancelled we will contact you directly. Visit the Manage Trip section to make sure your contact details are up to date.
Changing your flights
We know that there's a lot of uncertainty about travel right now and we understand your concerns. We're offering two options:
1. Change your flight without a fee
If you're scheduled to fly with us before 30 September 2020, you can change the date of your trip using the Manage Trip section. We've waived our change fees, but please note that a fare difference may apply.
2. Apply for a voucher
If you're scheduled to fly with us before 30 June 2020, you can apply for a voucher, plus an extra 10%. Apply for this by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight (including taxes and charges), plus an extra 10%. So if your flight cost at total of €200, we'll send you a
€220 voucher. Terms and Conditions apply. See more details and FAQs on the voucher request page."

01 июня 2020 г.

AEROFLOT RUSSIAN AIRLINES

"20 May 2020, Moscow – Aeroflot is offering customers who purchased tickets prior to 1 May 2020 additional options to rebook their travel. Passengers will be able to change the date and/or the destination of their tickets two times at no additional cost.
To change bookings, passengers should contact Aeroflot’s call centre or the agency where they purchased the tickets by 31 December 2020.
When rebooking for the first time for flights prior to 31 December 2020 with the same route and class of service, passengers will not even be charged for the difference in fare price, if there is one, and the ticket validity period will be extended to 30 April 2021, meaning passengers will have the option to further adjust their booking if necessary.
In instances where the passenger rebooks for different dates, route and/or service class, the initial cost paid for the ticket will be accepted as payment for the new ticket and passengers will be asked to pay only the difference in fare price, if there is one.
Furthermore, Aeroflot is offering passengers additional benefits when making new bookings. When a flight is cancelled, passengers are granted a one-time 15% discount from the existing fare applicable to a new ticket (excluding for premium tickets) and passengers holding Flex fare tickets will receive a one-time 25% discount.Discounts are non-combinable."
"In instances when the new ticket cost is lower than the total compensation, passengers will be issued a voucher for the difference usable with Aeroflot for a three-year period.
The new options outlined above apply to passengers who purchased tickets prior to 1 May 2020, who can also rebook using special vouchers, as follows:
for travel to/from China from 18 February inclusive;
for travel to/from other international destinations from 5 March inclusive; for travel on domestic routes from 18 March inclusive
(when the passenger cancels the booking in a timely manner).
Standard fare rules apply to tickets purchased on or after 1 May 2020."

01 июня 2020 г.

AIR EUROPA

If you plan to fly between March 5/20 and June 30/20 and your ticket was issued earlier on 21/04/20, we offer you the following:
Change of date free of charge until 30/06/21(*), in the same cabin and with the exception of the following periods, from 18 December 2020 to 10 January 2021 and from 26 March to 11 April 2021, where you will only have to pay the difference in fare if the same fare is not available. If the same fare is available, no surcharge will be applied and your change will also be free of charge. Remember that you can make changes by contacting your point of sale or on our website. Change of route until 15/06/21 without penalty, paying a fare difference if any. Remember that you can make changes by contacting your point of sale or on our website.
(*) Except for changes of route or if the date change is made from 18/12/20 to 10/01/21 or from 26/03/21 to 11/04/21. In both cases, the change will be made without penalty and you will only have to pay a fare difference if the original one is not available. If there is no difference, you will not have to pay anything for the change.

01 июня 2020 г.

AIR FRANCE

"If you have purchased a ticket*before 21April2020 for a flight departing before 31
August 2020, you can postpone your departure date without any change fee, subject to the availability in the same travel cabin. Your new trip must begin no later than 30 November, 2020 included..
If you wish to travel on or after 1 December 2020, you can also postpone your departure date without change fee. If the fare type mentioned in your ticket is not available, you may need to pay the fare difference.
(*Except for group rates and allotments)"
"YOU WANT TO CANCEL YOUR TRIP
If you have purchased a ticket before 21 April 2020 included at a travel agency, for a flight departing before 31 August 2020 and you no longer wish to travel, please contact them for further information.
If you purchased a ticket directly from our website or at an Air France agency before 21 April 2020 included for a flight departing before 31 August 2020 and you no longer wish to travel, you can request a travel voucher from the ""My Bookings"" section of our website or mobile application. This voucher is valid until 31 December 2021 on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights. If your original ticket was refundable, and this voucher is not used within 12 months after the date of issued, it can be refunded.

01 июня 2020 г.

ALITALIA AIRLINES

"All passengers who have purchased a ticket from 1 May to 30 June 2020 for flights until 30 June 2021 can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
A change of booking (rebooking or rerouting), with possible fare repricing, to travel within 1 year from the original flight date
A nominative voucher of equal value to the ticket purchased or its residual value, valid for one year, to fly to any destination offered by Alitalia. The voucher must be requested before the departure date of the flight that the passenger intends to renounce to.
A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed, only if the refund is allowed by the fare rules of the ticket purchased."
"All passengers who have purchased a ticket by 30 April 2020 on international markets (except Brazil), for flights from 11 March to 30 September 2020, can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
A change of booking (rebooking or rerouting), with possible fare repricing, to travel within 1 year from the original flight date
A nominative voucher of equal value to the ticket purchased or its residual value, valid for one year, to fly to any destination offered by Alitalia. The voucher must be requested before the departure date of the flight that the passenger intends to renounce to.
A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed, only if the refund is allowed by the fare rules of the ticket purchased."
"PASSENGERS WHO HAD THEIR FLIGHT CANCELED
All passengers who have purchased, on international markets (except Brazil) within 30 September, for trips between 11 March and 30 September, an Alitalia (055) ticket whose flight has been canceled, can request the following:
* A change of booking (without fare repricing) to travel within the 7 previous or following days from the date of the canceled flight, or change of booking (with possible fare repricing) to travel within 1 year from the canceled flight date.
* A voucher, valid for one year from its issue date, for an amount equal to the value of the ticket purchased or its residual value, increased of a fixed amount * (15€ if the canceled flight was domestic or international, 60€ if the canceled flight was intercontinental), to fly to any destination served by Alitalia. The voucher can be claimed within 31 December 2020.
* The offer for an increased voucher is not applicable to tickets purchased in Italy
A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed "

01 июня 2020 г.

AUSTRIAN AIRLINES

See LUFTHANSA entry.

01 июня 2020 г.

BRITISH AIRWAYS PLC

"If you need to cancel your booking:
If you are due to travel between now and 31 July 2020 you can claim a voucher to the value of your booking, valid for travel until 30 April 2022.
Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.
IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf."
"If you need to change your booking:
For bookings made from 3 March until 31 May 2020, with a departure date up to 31 December 2020, go to Manage My Booking to change your dates.
We’ve waived our change booking fee so you will not be charged, although you will need to pay any difference in fare.

01 июня 2020 г.

BRUSSELS AIRLINES

See LUFTHANSA entry.

01 июня 2020 г.

EASYJET

Resumption of easyJet flights from 22 European Airports, as of June 15th 2020.
A new range of additional measures will be in place, in consultation with ICAO and EASA, to ensure safety and wellbeing of all customers and crew. These include enhanced aircraft disinfection; customers, cabin and ground crew will be required to wear masks and initially, our Bistro & Boutique service will not be available.
-----
Due to the ongoing travel restrictions being implemented as a result of Covid-19, we understand the uncertainty many customers may be facing so should our customers wish to fly sooner or amend they can now transfer their flight to alternative dates and/or an alternative destination without a change fee. This applies to both existing and new bookings until further notice. Any difference in fare will still be chargeable.
Customers can make changes to their booking online via the Manage Bookings section on easyJet.com.

26 мая 2020 г.

FINNAIR

Homebound customer:
Finnair operated and marketed flight on Finnair ticket
Postpone the trip so that the return flight is latest November 30, 2020
Rebook into the same class as the original flight or lowest available ... same cabin Change of AY origin/destination for cancelled flight permitted within Finland. Extra ground expenses are not covered by Finnair.
Partial or full refund
OS AY POSTPONE OF TRAVEL DUE TO CORONA
Separate 105-ticket in connection with cancelled flights also OK to refund
Customers starting the journey [as above except...] Rerouting not permitted
Change of destination not permitted
OS AY POSTPONE OF TRAVEL DUE TO CORONA
BOOK WITH CONFIDENCE - FLEXIBILITY TO RESERVATION CHANGES FOR FLIGHTS BOOKED BEFORE 30 APRIL [...]
Customers can change their travel date flexibly without a change fee and travel until 30 November, 2020, if:
Ticket is issued by 30 April 2020 * Original travel date is latest on 30 November 2020
* Finnair operated and marketed flight on Finnair ticket * Rebook into the same class as the original flight or lowest available in the same cabin * Ticket revalidation permitted * Change made by 30 November 2020 * Applies to all ticket types * OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings.

01 июня 2020 г.

IBERIA AIRLINES

"(Text provided by Iberia / trade page)
""If you have an Iberia ticket for a flight between 1 March and 30 June, we offer you the opportunity to exchange it for a voucher worth the same amount to be used for a flight on a later date.
The voucher will remain valid until 30 June 2021, and there are no restrictions regarding travel dates or destinations. You can even spend them on more than one flight. To request a voucher, please fill out and send us this online form.
Advantages of the bonus :
No waiting. As easy as you request it online.
The bonus can be used one or more than once, until its amount is exhausted. It can be used whenever you want until June 30, 2021.
The voucher is non-nominative. Choose who you are going to buy the ticket for. Valid for any direct flight or a connecting flight where at least one of the segments is operated by Iberia, Iberia Express or Iberia Regional Air Nostrum.
To fly whenever you want until June 30, 2021."
"Changes of your ticket are also allowed for travel before 31 march 2021 with the following exceptions: 9-12 October; 4-9 December; 19 December-10 January; and 24-31 March 2021. To change your tickets, contact your travel agent or or make your request through Manage my booking. We are now receiving a huge volume of calls, so please use the call center only to change flights due to take place within the next 24 hours. Thank you for your understanding.""

01 июня 2020 г.

JET2.COM AIRLINES

If your flight has been canceled and you prefer not to fly and request other alternatives for exchange or refund, please do not hesitate to contact your travel agency or contact us through our usual customer service telephone numbers. In this case, please note that due to current circumstances, our call center may experience delays both in handling your call and in handling your refund."

20 апреля 2020 г.

KLM - ROYAL DUTCH AIRLINES

"Flight cancelled by the airline before 15 May 2020
Rebook your flight / Change your travel dates
You may change your travel dates without having to pay the change fee.
Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.
Flight cancelled by the airline on or after 15 May 2020
Rebook your flight / Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.
Flight canclled by the airline / Change your destination
You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways. You will not have to pay the change fee."
"Is your flight not cancelled, but have you decided to postpone your trip?
Flight booked before or on 21 April 2020 and with a scheduled departure before or on 31 August 2020 - Rebook your flight / Change your travel dates
You may change your travel dates without having to pay the change fee.
Is your new travel date before or on 30 November 2020? You can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available. If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.
Flight booked before or on 21 April 2020 and with a scheduled departure after 31 August 2020
If you prefer to postpone your trip, please check your ticket conditions to see if you can rebook your flight or if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
Flight booked on or after 22 April 2020 - Rebook your flight / Change your travel dates
You may change your travel dates without having to pay the change fee, as described in your ticket conditions. You can change your travel dates if the same booking class is available. If you change to a different booking class, you’ll need to pay the fare difference.
Change your destination - You may use the full value of your original tickets for new
tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights. You will not have to pay the change fee."

01 июня 2020 г.

LOGANAIR

"- Loganair is offering one opportunity to change flights to alternative dates without a change fee for bookings held for travel prior to 28 June*
- *If your newly chosen flights have a higher fare than those contained within your original booking, there may be a difference in fare payable, though change fees are waived.
- Once logged in, navigate to the ""change flight"" tab, then select your new flights. Any additional balance due will be calculated and shown your shopping basket once selected.
- Your original fare paid will be deducted from the value of your new flights and show any final balance due.Travel between 4 May - 31 May
If you have not received an email in relation to a booking you hold for travel before 31 May, your flight is scheduled as planned.
Or ...
- Place your booking temporarily 'on-hold' if you do not yet know when you wish travel
If we have emailed you in relation to a change impacting your booking, your specific options are enclosed within the email."

01 июня 2020 г.

LOT Polish Airlines

"In order to meet our Passengers' expectations, as of March 6, 2020, LOT Polish Airlines offers a free of charge option to change the date of travel to all Passengers who purchased tickets for connections within the LOT Polish Airlines route network.
The offer applies to all individual tickets purchased before August 31, 2020, valid for travel from April 12 to December 31, 2020. You now have the opportunity to change your departure date for any date before December, 31 2020 completely free of charge (the return date counts), provided that the new flight is on the same route and in the same booking class. If you choose a flight date on which the originally purchased fare is not available, you will have to cover the price difference between the currently available and original fares along with any difference in conditions.
The Passenger may also suspend the purchased ticket and indicate a new travel date until August 31. Any fees for changing the booking are waived, and the free-of- charge change is also possible if the Passenger does not show up for the flight (no- show). However, only one free-of-charge change is possible.
No change of route is possible.
Any refunds may be granted only in accordance with the applicable fare conditions of the original ticket.
Note: Website has different conditions for flights to/from USA and Canada. Varies by route, please check the link."

01 июня 2020 г.

LUFTHANSA GERMAN AIRLINES

"I have a booking (booked until 15 May) – I would like to postpone my travel plans If you hold a ticket for a cancelled or an existing Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value remain unchanged.
For tickets booked up to and including 15 May 2020 the following applies:
If your flight has been cancelled:You can rebook free of charge to an alternative flight to the same destination and within the same travel class.
If your flight is not cancelled: You can rebook your flight once free of charge, regardless of the terms and conditions of the originally purchased ticket. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel."
"Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. You can also change your destination and your travel class. Please note, that in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short- haul to a long-haul flight.
If you decide on a new flight until 31 August 2020 and your travel starts latest until 31 December 2020 you will receive an additional 50€ discount* on the ticket price. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of travel class or similar, additional payment may be necessary despite the discount."
"I have a booking (booked between 16 May and 30 June) – I prefer to postpone my travel plans
For tickets booked between 16 May and 30 June 2020 and a confirmed travel date on/before 30 April 2021 the following applies:
If your flight has been cancelled, you have the following choices:
You can rebook free of charge to an alternative flight to the same destination and within the same travel class.
Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. You can also change your destination and your travel class. Please note, that in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class.
Your flight is not cancelled: If you book until 30 June 2020 for travel on/ before 30 April 2021 Lufthansa Group Airlines will waive the rebooking fee. You are able to rebook all newly purchased tickets worldwide free of charge once, regardless of the terms of condition of the purchased fare.
Start of travel must be until 31 December 2021. The rebooking must be done before the original start of travel. If the original fare is not available anymore, the fare difference must be paid.
All rebooking can be done through our Service Center or via your (online) travel agency."
"NEW BOOKINGS
For bookings made until 30 June 2020 and travel on/before 30 April 2021, the Lufthansa Group airlines waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking free of charge – regardless of the conditions of the original fare purchased. Passengers can in future rebook to a new travel date until 31 December 2021 without rebooking fees. Rebooking must be done by 31 January 2021. If the original fare is no longer available, the corresponding difference must be paid.
For further details, such as adding waiver codes, please via LH eXperts. Link further right."

01 июня 2020 г.

SCANDINAVIAN AIRLINE SYSTEM

"IF YOU DON'T WANT TO TRAVEL
(Updated 27MAY20)
We are offering rebooking opportunities for all existing bookings purchased before 4 March 2020 via SAS Website, SAS App or SAS Customer Service.
If you’ve booked a trip with departure scheduled before 15 July 2020, you can rebook your flight without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date up to 15 July 2021. Please note, however, that if you change to a higher fare type, you may need to pay the difference.
The rebooking is only valid to and from the same destination as your original one."
"IF YOU WANT TO TRAVEL
(Updated 28MAY20)
We are offering new rebooking opportunities when you buy a new ticket between 5 March-30 June 2020 for travel until 30 June 2021 (included). The offer is valid on all SAS operated flights except for SAS charter flights.
The rebooking fee will be removed. You may still pay the fare difference if the new ticket is more expensive than your original one. Rebooking must be made latest 30 November 2020."

01 июня 2020 г.

SWISS

See LUFTHANSA entry

01 июня 2020 г.

TAP PORTUGAL

"Rescheduling is even easier and we have even extended the eligibility, so if your first flight was until September 30, 2020, and as long as the ticket was issued by May 15, you can do a free change and benefit from an additional discount of 25EUR/USD or 100EUR/USD to use on the fare difference.
There is also the alternative of opting for a refund through a voucher, where we are offering an additional 20% to the amount of the voucher and we have also extended the validity to 2 years, this is valid for journeys that have their first flight until June 30, 2020."
"Valid for tickets issued until May 15, 2020 with original travel date until September 30, 2020;
Free change fee, but fare differential is charged when applicable; Discount applied in the amount of the tariff difference and / or fees; Discount price for medium-haul flights – 25 EUR/USD discount; Discount value for long-haul flights – 100 EUR/USD discount; Discount values are not cumulative;
Discount amounts will be converted to the currency of payment; Discount value valid for Adult and Children tickets (over 2 years old);
If the amount of the difference to be paid is less than the discount amount, it will not be possible to keep credit for the amount;
Change must be made up to 24 hours before the departure of your first flight;
One free change per reservation, subsequent changes are charged in accordance to fare rules;"
"Change can be for dates and/or routes, in accordance to the fare rules – only date changes can be made through Manage Booking, for route changes you will need to contact the Contact Center;
Change must be made before December 31, 2020; New travel date to depart until February 28, 2021;
Valid only for reservations in which no flight has been flown; Valid for tickets issued on which no flight has yet taken place; The validity period of the ticket cannot be extended;
New flight dates must be within the validity period of the ticket; Valid for Corporate tickets;
Valid for award's tickets (paid with miles), change only can be done via the Contact Center.
Note: Journeys starting from October 1, 2020 onwards are subject to the fare rules of the purchased ticket."

01 июня 2020 г.

TAROM ROMANIAN AIR TRANSPORT

Offer passengers the possibility to change their tickets on later travel dates or different TAROM destinations with no rebooking fee. Fare differences that may occur will be collected.
This commercial facility applies for tickets with at least one travel date until May 31st, 2020 and offers passengers the possibility to decide on new travel dates/TAROM destinations within 12 months since the issuing date of their ticket.

01 июня 2020 г.

TURKISH AIRLINES

We are applying Zero Change Fee and Change to Open Ticket policies for domestic and international flights, so that you can plan your travel with more flexibility, comfort and peace of mind.
INTERNATIONAL
Your purchase date: March 20, 2020 and before
Your travel completion date on your existing ticket (completion date of the last flight on the ticket): Until December 31, 2020 (included)
Your rights: Zero Change Fee or Change to Open Ticket Last date for your new flight: December 31, 2021
DOMESTIC
Your purchase date: March 19, 2020 and before
Your travel completion date on your existing ticket (completion date of the last flight on the ticket): Until December 31, 2020 (included)
Your rights: Zero Change Fee or Change to Open Ticket Last date for your new flight: December 31, 2021

01 июня 2020 г.

URAL AIRLINES

"Information for passengers of canceled flights (purchased before 05/15/2020)
Option No. 1.1 (available at the place of purchase)
Change the departure date to a later one, WITHOUT PENALTY AND SUPPLEMENT: for the departure period from today until 06/30/2020, or from 01/01/2020 to 12/20/2020 *.
Change the departure date to a later one, WITHOUT PENALTY with surcharge to the available fare: for the departure period from 07/01/2020 to 08/31/2020
* Subject to availability
Option No. 1.2 (available at the place of purchase) Change the route with an extension to the tariff
For flights to the CIS countries, it is possible to swap the departure and arrival points.
Option No. 1.3 (available at the place of purchase)
Replace a passenger (full name) - together with a change in the departure date and / or direction."
"Plans have changed (non-refundable fares), but your flight has not been canceled (purchased before 05/15/2020)
Option No. 2.1 (available at the place of purchase) **
Change the departure date to a later one, with a fine for reissuing 1,000 rubles for one-way transportation for the departure period from today until 06/30/2020, or from 01/01/2020 to 12/20/2020 *.
Change the departure date to a later one, with a fine for reissuing 1,000 rubles for one-way transportation + surcharge to the affordable fare for the departure period from 07/01/2020 to 08/31/2020.
Option No. 2.2 (available at the place of purchase) **
Change the route (RF to RF) with a fine for reissuing 1,000 rubles for one-way transportation + surcharge to an affordable tariff
Option No. 2.3 (available at the place of purchase) **
Replace a passenger (without paying for the “Passenger Replacement” service) - together with a change in the departure date and / or direction
For the operation to change the ticket, an additional fee will be charged depending on the registration channel."

01 июня 2020 г.

VIRGIN ATLANTIC AIRWAYS LTD

"If your flight has been cancelled - from 17 March 2020
To make it as easy as possible and for immediate peace of mind, we will automatically keep your ticket open as credit for you to use any time up to 30th September 2022. There's no change fee, and if you choose to travel on the same route up to 30th November 2020, we’ll also waive any differences in the fare.
Our flexible no change fees policy
If you have a ticket originally issued on or before 19 March 2020, for original travel dates up to and including 30 September 2020:
* Original travel dates: 1 March 2020 - 30 Septembre 2020
* Where rebooked travel finishes by 30 November 2020, no fare difference or change fee will be charged, unless you choose to change your destination or originating airport.
* Where rebooked travel occurs on/after 01 December 2020, change fee will be waived but fare difference will be charged. Travel must be completed by 30 September 2022
If you have a ticket originally issued between 20 March 2020 and 30 June 2020, for original travel dates dates up to and including 31 December 2020:
* Issue date: Between on or after 20 March 2020 and on or before 30 June 2020
* Original travel date: 12 March 2020 – 31December 2020
* Travel can be rebooked 12 March 2020 –31 May 2022."

01 июня 2020 г.

VUELING AIRLINES

"""For bookings with flights cancelled or rescheduled above 5hrs:
- A date change to fly in the next two months from the date of the original flight FREE OF CHARGE.
- A date change to any other date, name change and/or rerouting, reissuing in the next 18 months without penalty to fly until 30/06/2021 (fare difference may applies in this case).
For new reservations (until 30th June) and existing bookings with flights until 31st May 2020:
- A date change by reissuing before the 31st of December 2020 for any available flight.
In all cases, COVID19 must be added in the endorsement box. Please review the link for additional information on Vueling’s flexibility policies, terms and conditions for the affected bookings; as well as, for new bookings which have additional flexibility for changes."""

01 июня 2020 г.

MEA

AIRLINE

Coronavirus COVID-19 Cancel & Refund Policy (Summary)

Last Updated

Airline Reference
(External Link)

COMAIR PTY LTD

"Business Rescue
Comair has entered into voluntary business rescue proceedings to safeguard the company and its stakeholders.This is to ensure a focused restructuring of the company as quickly as possible so we can take to the skies again as a sustainable business and play our part in the country’s airline industry and economy. […]
We remain hopeful that operations will resume at or about 1 November 2020. Comair remains solvent and an important contributor to the South African economy.""
""Unused Reservations
Persons who have purchased a kulula or British Airways (Operated by Comair) ticket for a departure between 14 March and 31 October 2020 directly from Comair channels (i.e. a ticket number starting with 161), should complete the form below and return it to Comair by 17 June 2020. We will communicate with you in due course in accordance with your election as contained in the form below. Depending on your election, you may be a creditor of the Company and enjoy the same rights as set out in section D of the Notice to Affected Parties, in terms of Section 129 of the Companies Act 71 of 2008, available under the Statutory Notices section of ""this"" website.
Persons who have purchased a kulula or British Airways (Operated by Comair) ticket for a departure between 14 March and 31 October 2020 from a third party (i.e. ticket which does not start with 161) should direct their queries to the travel agent or the airline from which the ticket was initially booked. A list of contact details for our travel partners is provided on ""this website"".
Tickets purchased for a kulula or British Airways (Operated by Comair) flight for departure from 1st November 2020 will remain valid unless advised differently in due course."

01 июня 2020 г.

DUBAI AVIATION CORPORATION

"Cancellations:
If your flight is cancelled, the following options are available to you: Refund
- You can request a refund to flydubai voucher. A flydubai voucher is valid for 12 months from the date it is issued.
Rebooking
- You can rebook, free of charge, to travel up to 60 days from your original date of travel.
- If you choose to rebook more than 60 days from your original date of travel, any difference in fare will apply.
Change in travel plans:
If you would like to change your travel plans, the following options are available to you:
Refund
-You can request a refund to flydubai voucher and normal fare rules will apply. A flydubai voucher is valid for 12 months from the date it is issued.
Rebooking
-You can rebook without penalty to travel at a later date; any difference in fare will apply. Normal fare rules will apply to any changes made to your booking after 15 June 2020."

01 июня 2020 г.

EGYPTAIR

"EGYPTAIR has issued new options offering you the flexibility to fly with us again if you were booked on an international flight from March 19, 2020 till the end of the suspension period.
·If you would like to change the travel dates; the amount you paid for your original ticket will be accepted on any date to the same destination with no additional fees for one time change only, even if this ticket had been expired within the suspension period, EGYPTAIR has already decided to extend all tickets validity till December 31, 2020.
·If you would like to refund; then you have the “Travel Voucher” option where you can convert the amount you paid for your ticket into credit for your future trips. You can also use it to pay for any of EGYPTAIR other services. The travel voucher gives you the flexibility to make as many transactions as you wish for you or your first degree relatives until you completely use its value. If you would like to proceed with a refund instead of requesting the voucher, please be aware that the refund process should be through the original place of issuance, and it may take longer than usual due to the high volumes currently being processed."

01 июня 2020 г.

EMIRATES AIRLINES

"We've now extended the validity of your existing ticket for up to 24 months so you
can just call us to reschedule your flight whenever you’re ready to fly with us again. These options are available for any tickets booked before 30 June 2020 for travel on or before 30 November 2020.""
Travelers can keep their ticket for up to two years, request a travel voucher or apply for a refund. The fare amount you paid for your original booking will be accepted for any flight to the same destination/region* at any time with no fees during this period.
Tickets booked before June 30 for travel up to November 30 will be automatically extended for 760 days so passengers can rebook when they decide to travel.
Travel vouchers valid for one year from the date of being issued can be extended for a second year."
"Those who have opted to keep their ticket or opted for a travel voucher can still apply for a refund if they are unable to travel, with no refund penalties
*Emirates regions are: Africa; Australasia; Europe; Far East; Gulf, Middle East and Iran; Indian Ocean Islands; North America; South America; West Asia.
If you booked your ticket through a travel agent, you can choose to keep your original ticket or request a refund, in accordance with our policy. Please contact your travel agent to arrange this.

01 июня 2020 г.

ETHIOPIAN AIRLINES S.C.

"Passengers whose travel date falls between 01 March- 30 June 2020 and tickets issued until May 31,2020 are eligible to:
-Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket, we will keep the ticket as open status for travels until December 31,2021 so that you can rebook it whenever you decide to travel)
-Request a travel voucher for trips up to one year ahead. Terms and conditions:
- If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected.
- It is also applicable to associated tickets for excess baggage, preferred seat and business class upgrade fees paid.
- Reassigning of paid preferred seat will be done to the same seat or equivalent seat. If chosen seat or equivalent seat is not available, paid amount for the preferred seat will be refunded in the form of travel Voucher/credit note for future use. [...]
If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a future travel.

01 июня 2020 г.

ETIHAD AIRLINES

"Whilst our network is under continuous review, it remains on sale. All bookings made after 29 April 2020 for travel ‪between 1 July and 31 August 2020, are fully flexible and refundable. [...] If you’re scheduled to fly with us before 31 July 2020, we’ll give you up to US $400 and up to 5,000 Etihad Guest Miles when you save your trip for later. Or, you can change the date of your flight for free or request a refund if you're eligible.
Booked with a travel agent? You’ll need to speak to them to make changes to your booking, but all of our policies still apply. [...]
Etihad Credit
Make your next trip even more incredible with Etihad Credit. Use the value of your flight towards your next break and we’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles.
Rebook before 31 July
If you’d like to travel before 31 July 2020, you can change the date of your trip for free. You can even choose a different destination within the same region."

01 июня 2020 г.

GULF AIR B.S.C.

"Effective immediately, customers (excluding those under a group booking) holding GF tickets issued on/before 30September 2020 * with a confirmed outbound travel date up to and including 30September 2020 and who are impacted by any of the following:
- Flight cancellation: flights cancelled by Gulf Air
- Travel bans/immigration restrictions: where there is a government notification
that prevents travel to or entry into a country
- Travel advisory: where there is a general government advisory against non-
essential travel
- Quarantine requirements: where there is mandatory quarantine at either the
origin or destination
- Mandatory lockdown: where a government has issued a mandatory lockdown and
customers are unable to reach the airport as a result
- Reluctance to travel: customer does not wish to travel given the current uncertainties surrounding Covid-19"
"* tickets issued on/before 30September 2020 refers to all tickets issued at any point on/before 30September 2020. For the avoidance of doubt, a ticket issued on 20December 2019, as an example, would be eligible under this bulletin
Will be eligible for the following options:
1. Unlimited changes without fees or penalties. Passengers will be able to rebook to a later date and benefit from unlimited changes without fees or penalties. If the new trip commences on/before 31July 2020 difference in fare will not apply. If the new trip commences on/after 01August 2020 any difference in fare will apply. Note: as part of the ‘No Fees, Unlimited Changes’ policy, ALL DEPARTURE DATES are eligible for this
option and the 30September 2020 travel date restriction does not apply
2. Passengers may keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled but the
ticket and ticket value will remain unchanged and can be extended to a new departure date up to a maximum of 1 year from the original ticket issuance date, irrespective of the ticket validity. Passengers may also rebook to another destination."
"3. Passengers may opt for a refund as follows:
o Involuntary refunds (i.e. where at least one flight has been cancelled) – permitted to refund without penalty. All refund fees
will be waived. This is applicable to both refundable and nonrefundable tickets
o Voluntary refunds (i.e. where flights are operating) – permitted to refund as per the ticketed fare rules and subject to normal refund fees. Normal refund fees to be charged
Passengers who have booked their ticket through a travel agent should be advised to contact their travel agent to process any of the three options above."

01 июня 2020 г.

JAZEERA AIRWAYS

"Are offering passengers additional flexibility when amending their bookings. For ticketing on/after 07 March 2020 and on/before 15 June 2020 for travel on/after 07 March 2020 and on/before 15 June 2020 waived cancellation and rebooking fees across the network."

01 июня 2020 г.

KENYA AIRWAYS

"Rebook:
Kenya Airways is offering a waiver on change fees on all fares excluding travel within Domestic Kenya ie: MBA/KIS. [...] This waiver will apply to:
-All fare types, including groups and conferences.
-All Kenya Airways destinations (excluding travel within Domestic Kenya i.e.: MBA/KIS).
-All points-of-sale
-All travel up to 30th September 2020
Ticket changes/Refunds must be completed by 30th June 2020.
Future itinerary changes:
- Customers can change to a flight of equal or lesser value with no change fee.
- If the new fare is of lesser value, there will be no refund or residual of the fare difference.
- If the new ticket is a higher fare, the customer will only pay the fare difference.
- A maximum of 2 changes are permitted free of charge.[...]"
"Open ticket option
Guests who would like to leave their tickets open for a later travel date can do so until 30th June 2020. This applies to new tickets or existing issued for travel up to 30th September 2020. Guests can leave their tickets open until 30th June 2020 for any departure system range. The new departure will be free of charge for the same booking class and seasonality else fare differential and penalties will apply.
Please note: No cash refunds allowed [...]
-Your flight has been cancelled
If your flight has been cancelled and you no longer want to travel, you can obtain a refund in form of a voucher(EMD) from your sales agent."

01 июня 2020 г.

KUWAIT AIRWAYS CORP

"""Passengers booked to travel between 22nd February 2020-31st December 2020, are eligible for Refund /Re-issue /Re-routing without Penalty Charges for the tickets issued prior to 30th April 2020.
** For tickets outside of those dates not covered by this policy, normal fare rules apply for re-bookings or cancellations.
Re-booking / Re-issue Penalty Policy for flight cancellation due to COVID-19 Situation:
• Refundable/Non Refundable tickets are permitted to Re-issue /Re-route without charging reissue /rerouting penalty fees
•Any difference in Fare, Taxes, Surcharges will be applicable for above.
•Companion Offer tickets are allowed to re-book/re-issue their Tickets for travel between 01 September 2020 - 31st December 2020 without Reissue Penalty Fee."
"Refund / Cancellation Penalty Policy for flight cancellation due to COVID-19 Situation:
• Refundable Tickets
◦Fully unutilized tickets: Full Refund applicable without any refund penalty fees.
◦Partially utilized tickets: Refund permitted on the unused component of any
tickets.
• Non-Refundable Tickets
◦for travel between 22nd February 2020 - 30th April 2020 : Full Refund applicable
without any refund penalty fees.
◦for travel between 01st May 2020 - 31st December 2020 : No Refund applicable
◦**For tickets issued in USA for the cancelled flights, the DOT (Department of
Transportation) rules and regulations will be enforced.
• Travel Voucher - Electronic Miscellaneous Document (EMD): Passengers may choose to apply for a refund as above or choose to save for future travel in the form of a Travel Voucher (EMD) valid for 2 years from its date of issue."

01 июня 2020 г.

MIDDLE EAST AIRLINES

"Under these exceptional circumstances, the company confirms that all valued passengers who wish to modify or cancel their bookings onboard MEA flights due to the actions taken, can reschedule/cancel their flights at no additional cost until April 30, 2020."

01 июня 2020 г.

OMAN AVIATIONCO S.A.O

"Starting 6 March, 2020, Oman Air has removed change fees for all tickets purchased from now through till 31 May, 2020. The waiver applies to all tickets, all fare types and all destinations – for travel through 31 October, 2020."

01 июня 2020 г.

PAKISTAN INTERNATIONAL AIRLINE

"Waiver of Change of Booking Fees
Change of Booking fees on all international tickets to/from Pakistan have been waived till 25th May 2020.
Terms & Conditions:
- Applicable on flights from 22nd April 2020 till 25th May 2020 that were/have been cancelled.
- Applicable for those affected passengers whose travel period was from 16th March 2020 till 21st April 2020.
- Any difference in fare as a result of the change in booking will not apply if the flight was cancelled.
- Difference of fare will apply if passenger opts to change their booking voluntarily.
- In case validity of any partially-used tickets is expiring, it may be extended for under one year from the initial date of travel.
- Taxes or fees for any additional services will still apply."

01 июня 2020 г.

QATAR AIRWAYS

"Service alterations
Passengers from all destinations served by Qatar Airways can still travel with the airline and transit through Hamad International Airport [...] subject to entry restrictions at their final destination.
However, because of the operational challenges faced due to Covid-19 (coronavirus), we have altered or cancelled some of our services.
If you are affected, you can re-book your ticket to alternative dates or destinations or opt to receive a voucher for future travel, equivalent to the value of your ticket plus an additional 10% value, excluding statutory taxes. Alternatively, you can opt to exchange your ticket for Qatar Airways Privilege Club Qmiles, or get a refund.
This policy applies to all tickets issued anytime until 31 December 2020, for travel on or before the same date. Please note:"
"- If you have booked your ticket though a travel agent, please contact your travel agent to amend your booking, exchange your ticket for a future travel voucher, exchange your ticket for Qmiles or arrange for a refund
- If you have booked with us directly, you can select your preferred option through our website and we will automatically process the request. You can also telephone any of our offices or contact centres
If your flight is operating normally and you have booked or are planning to book tickets for travel up to 31 December 2020, but you wish to change your travel plans, you can:
- Alter your travel date free of charge.
- Change your destination if it is within 5,000 miles of the original one.
- Exchange your ticket for a future travel voucher valid for two years, or swap it for Qmiles to use however you like."

01 июня 2020 г.

ROYAL AIR MAROC

"Below the updated provisions with the extension of eligibility for tickets issued
during the month of May and the initial date of travel until August:
• Targeted passengers: tickets issued before 31th of May 2020, in all Royal Air Maroc network including canceled flights because of de COVID 19 authorities’ restrictions. Domestic flights are not concerned (Prime-tickets included); • Travel date: before August 31th, 2020 inclusive; • Ticket Change: one change free of charge; • Conditions: change for the same destination and the same fare class; (Tariff difference applicable in case of unavailability of the initial fare class) • flight deadline: until October 31,2020 (return date can be extended beyond this deadline to keep the same duration of the trip); • Refund conditions: travel voucher valid for 12 months issued by our call center only (nonrefundable) • Fare conditions remain applicable
Ticket changes can be made at your travel agency or via our call center at the following address callcenter@royalairmaroc.com"

01 июня 2020 г.

ROYAL JORDANIAN AIRLINES

"Following options are provided to passengers affected by the flight suspensions when Sales Validity between 17 March 2019–7 June 2020 and Travel Validity between 17 March 2020-7 June 2020
Reservation Date Change:
- Reservation date change penalties will be waived if the flights are cancelled due to airport closure.
- Discount on the difference in fare will be applied.
- Passengers can request to re-validate their tickets on any date before 31 December 2020, but the processes of the re-validation should be done on/before 7 June 2020
Voucher (EMD):
Offering you more flexibility to fly with us again, we have now more options for
passengers choose from:
- Travel voucher (Good for travel) valid for two years from day of issuance.
- Refundable Voucher valid for one year from day of issuance.
- Voucher/EMD value can be used by the passenger’s family members (consent to
be submitted when requesting this option).
- Refund can be processed according to your country law, if not available RJ’s ticket terms and conditions apply."​

01 июня 2020 г.

RWANDAIR EXPRESS

"RWANDAIR TO EXTEND THE TEMPORARY SUSPENSION OF PASSENGER FLIGHTS – UPDATE 3.
Kigali, May 19, 2020 – Rwanda’s borders remain closed to passenger flights in order to fight against Covid-19. RwandAir will therefore extend the temporary suspension of passenger flights until the restrictions are lifted.
Customers holding RwandAir tickets have the option to rebook with the airline and fly at a later date at no extra cost.
Affected customers may contact RwandAir via reservations@rwandair.com or their travel agent if their booking was not made directly with the airline."

01 июня 2020 г.

SAUDI ARABIAN AIRLINES

"""TRAVEL CONDITIONS UPDATES
If your flight was cancelled due to COVID-19, you don't need to take any action. Your ticket will be available for one year* for use in the same cabin/class with no fare difference, even if used in a peak period. * The ticket is valid for one year considering only from the commencement of the specified date of travel ticket.
If you have a confirmed reservation, you will be entitled to one of the following options:
1. Cancel your reservation and use your ticket at a later time without fees,
2. Or waiver from re-booking fees for one time.
In addition, this waiver applies to all types vouchers for additional baggage, prepaid seats, promo upgrades, and onboard WiFi."
"TICKETS WAIVER DETAILS
SAUDIA to waive all tickets and EMDs restrictions on all domestic flight in the Kingdom of Saudi Arabia and for flights departing from/to Saudi Arabia.
WAIVER DETAILS FOR UNACCOMPANIED MINORS TICKETS
- Waiver period: until further notice.
- Refund without fees.
- Applicable on all international and domestic flights for pre issued tickets valid for travel during suspension period."
"WAIVER DETAILS FOR DOMESTIC AND INTERNATIONAL FLIGHTS
- Waiver period: All domestic and international flight tickets with confirmed bookings for future travel.
- Cancel booking with the option to keep the passenger Ticket/EMD as credit valid to be used in the same route and class of service without any restrictions to the new date of travel and without collecting fees or fare difference*(The ticket is valid for one year considered only from the commencement of the specified date of travel ticket).
For domestic flights:
- Reroute to any other destination without fees* with the fare difference, if any, in addition to add VAT fees.
- Ticket and EMD refund fees and restrictions apply.
- Revalidation/Reissue/No-show/Go-show without fees* or fare difference* in the same class of service.
- Re-associate all ancillary service EMD without fees* For international flights:
- Changing the starting point or final destination to the nearest destination in the same area without fees or fare difference*.
- Reroute to any other station without fees* with the fare difference, if any.
- Refund ticket without fees (except for E3 security fees, non- refundable taxes, and airline fees).
- Revalidation/Reissue/No-show/Go-show without fees* or fare difference*.
- Refund/ Re-associate all ancillary service EMD without fees*.
* One time only."

01 июня 2020 г.

SOUTH AFRICAN AIRWAYS

"""In response to the Government Travel ban aimed at stopping the transmission of the Coronavirus (Covid-19), South African Airways (SAA) has
suspended International and Regional operations until 31 May 2020 and Domestic Operations until 16 April 2020. All Tickets issued on or before 25
March 2020 and new tickets issued up to 31 August 2020 will be eligible to be used as a Future Travel Credit up until 25 March 2022.""
Please reference links for additional information.

01 июня 2020 г.

TAAG-LINHAS AEREAS DE ANGOLA

"- For trips scheduled between March 17th and April 30th, charges for any rescheduling penalties are exempted.
- During this period, passengers can make changes/reschedules of their trips according to the availability of seats, ticket validity and length of stay. [...]"
- In the event of cancellations, TAAG will reimburse passengers for the full fare, including tickets purchased with miles."

01 июня 2020 г.

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Юридический адрес: 121099, Россия, Москва, ул. Новый Арбат, дом 34
Офис продаж: 125315, Россия, Москва, ул. Балтийская, дом 9, подъезд 2, этаж 4, офис 405
тел. +7 (495) 690-95-63, email: reception@talarii.ru


© Copyright 2020 Talarii LTD. All Rights Reserved.

Юридический адрес: 121099, Россия, Москва, ул. Новый Арбат, дом 34
Офис продаж: 125315, Россия, Москва, ул. Балтийская,
дом 9, подъезд 2, этаж 4, офис 405
тел. +7 (495) 690-95-63, email: reception@talarii.ru

Яндекс.Метрика
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